Refund Policy

No refunds

Every product here is a digital licence key, delivered instantly and impossible to take back once it has been seen. For that reason all sales are final and we do not issue refunds.

By completing a purchase you agree to this and waive any right to withdraw once the key has been shown to you.

We do replace

If the key itself is at fault, we will replace it. That covers:

• a key that is invalid, already used, or rejected on activation
• a key that turns out to be for the wrong product or the wrong duration
• a key that stops working inside its paid period because the product was revoked at the source

Replacements are like for like: the same product, for the remainder of what you paid for. Where we cannot source a replacement we will offer store credit of equal value.

We do not replace

• a banned or suspended Roblox account, for any reason
• a product that stops working because Roblox updated its anti-cheat
• buying the wrong product, the wrong duration, or a duplicate by mistake
• a key you shared, resold or published
• a change of mind, or the product not doing what you hoped
• problems caused by your own device, antivirus or operating system

How to claim

Email [email protected] within 72 hours of purchase, quoting your order reference and describing what happened. Screenshots of the error help. We will normally answer within 24 hours.

Claims made after 72 hours may still be honoured at our discretion, but the sooner you write the easier it is to verify with the supplier.

Chargebacks

Please talk to us before opening a dispute with your bank or payment provider. Raising a chargeback on a delivered key is treated as fraud: the key is revoked and we will decline to serve you again. We keep delivery records for every order and will submit them.